**My TalkTalk App is currently offline.We are working really hard to make our App as secure as possible, our customer service team are standing by to help you review your bill, make a payment, give you an update on your order, update your boosts or advise on the recent cyber-attack. Please go to My Account http://myaccount.talktalk.co.uk for more details.**Check your TalkTalk home and mobile account on the go with the revitalised My TalkTalk App.
Welcome to new customers, the app will guide you through the early days of your relationship with us providing help and support for your order and setting up your services. The app also allows you to run a real time health check on your TalkTalk services and troubleshoot any issues.
How to get started:
Getting setup is really easy, simply download the app, enter your My Account email address and password, and you’re ready to go.
• View up to 12 months of detailed billing information • Keep tabs on your spending by checking calls made and TV rentals since your latest bill • Track usage of your TalkTalk Mobile• Run a real time health check on your phone, broadband and TV connections • Troubleshoot to help you diagnose service issues • Report issues with your service, and get updates on resolution • Support through getting your services live when you join us as a new customer• There are more exciting features planned over the coming months
Apologies to all customers who experienced an issue with the Troubleshooting section of v2.5.17 of the app yesterday and today. We have fixed this in the current release.
Please note that this app is still not listed as Designed for tablets in the Google Play store. It will work on some tablets but we are aware that some users are experiencing errors. We have put a fix out that will help resolve this however it is recommended that you use this on your phone handset or try My Account at https://myaccount.talktalk.co.uk
If you don’t already have a username and password, register by selecting ‘Register now’ on the login screen of the app or visit www.talktalk.co.uk/register
If you’ve forgotten your login details, get a reminder or reset your password by selecting ‘Forgotten My Password’ on the login screen of the app or visiting www.talktalk.co.uk/access
This app has been rebuilt to enable more exciting functionality to be added soon. As such your feedback is much appreciated with regards to either this app of specific functionality you would like to see in the future. There is a feedback link within the menu and also accessible from the ‘How can I contact TalkTalk’ article in the FAQs. This is only for app feedback, if you have a specific query with TalkTalk please contact us via www.talktalk.co.uk/contactus
For any general questions about your account or service, try www.talktalk.co.uk/help
Standard data charges may apply to download and use this app if done using your mobile data services. Please check with your mobile services provider.